“Customer is God”seems like the slogan of every company, while not everyone of them treat their customers like treatingthe God. So why same slogan, different results?

The example below can well explain it.

Recently, manager Xv of our group went to Zhenjiang to talk about industrial estate approval with local governments and he asked if pilling is necessary for factory building. The answer from government is“we have no idea”, while they helped to finish all pilings next day, which is a very good example of excellent service.

So what we can leran from this story to improve our service?

1.Attitude

An optimistic and “sunny” attitude is key to our service. Always put customer’s interest in the first place. Sincerely treat your customers and try to solve problems for them. Do everything to minimize their loss and maximize their profits.

2.Focus

Focus on customer’s potential demand.

Do what customers tell you and find what they haven’t tell you. Listen to customer’s words and find their potential demands. Think ahead of customer’s thinking and focus on what they really care about.

3.Heart to heart. Aim to long-term cooperation.

We expect a long-term cooperation with customers not a one-time trading. Customers can feel your service by cooperating with you. People may not say but they can know how you treat them. They will treat you as you treat them. Excellent service, more cooperation, which is a bidirectional process.